Privacy Policy

At Surface Masters, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our tile and grout restoration services.

**1. Information We Collect:**

a. **Personal Information:**
- We may collect personal information such as your name, contact details, and address when you use our services or interact with us.

b. **Payment Information:**
- If you make payments for our services, we may collect payment-related information to process transactions securely.

c. **Website Usage Information:**
- We may gather non-personal information about your visit to our website, including IP address, browser type, and pages visited. This helps us improve our website and services.

**2. How We Use Your Information:**

a. **Service Delivery:**
- We use your personal information to provide and improve our tile and grout restoration services, respond to inquiries, and fulfill your requests.

b. **Communication:**
- We may use your contact details to communicate with you regarding our services, appointments, promotions, and updates.

c. **Payment Processing:**
- Your payment information is used solely for processing transactions related to our services.

d. **Website Improvement:**
- Non-personal information collected from website visits is utilized to enhance the user experience and optimize our website's performance.

**3. Information Sharing:**

a. **Third-Party Service Providers:**
- We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors.

b. **Legal Compliance:**
- We may disclose personal information when required by law or to protect our rights and comply with legal proceedings.

**4. Security Measures:**

- We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

**5. Cookies:**

- We may use cookies on our website to enhance your browsing experience. You can adjust your browser settings to manage or disable cookies.

**6. Your Choices:**

- You have the right to review, update, or delete your personal information. To do so, please contact us using the information provided below.

**7. Updates to Privacy Policy:**

- We may update our Privacy Policy periodically. The latest version will be posted on our website with the effective date.

**8. Contact Us:**

- If you have any questions or concerns about this Privacy Policy, please contact us at 0800 452 041

By using our services and providing your information, you agree to the terms outlined in this Privacy Policy.

*Surface Masters - Tile & Grout Restoration Service*